All bookings, stays, and events at Home Suite Hotels properties
1.1. These Terms & Conditions govern all bookings, stays, and events at Home Suite Hotels (Pty) Ltd. By making a reservation or entering our premises, you agree to be bound by these Terms.
1.2. The guest named on the reservation warrants that they are duly authorised to bind all members of their accompanying party to these Terms. If no such authority exists, the Guest agrees to be personally liable for all amounts arising from the stay of every member of their party.
1.3. The minimum age for making a reservation is 18 years. The Hotel reserves the right to request valid photo identification confirming age at check-in.
1.4. These Terms are governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 and the Protection of Personal Information Act 4 of 2013 (POPIA). Nothing in these Terms is intended to limit any rights the Guest may have under the CPA.
2.1. All rates are quoted per apartment/room, per night, in South African Rands (ZAR), and are inclusive of VAT at the current applicable rate.
2.2. The Hotel reserves the right to amend rates at any time. Rates confirmed at the time of booking will be honoured for that booking.
2.3. Standard accommodation rates include: daily housekeeping, electricity, Netflix, high-speed Wi-Fi, 24-hour security, and one parking bay.
2.4. Additional services, including extra parking, room service, or special requests, will be charged to the Guest's account and settled upon departure.
2.5. Pets are permitted at a charge of R250 per pet, per room, per night. Please declare pets at the time of booking.
2.6. A maximum of two (2) guests per room is permitted, unless a larger occupancy is confirmed in writing at the time of booking, which may be subject to an additional charge.
2A.1. Children aged 0-12 years are classified as children. Guests aged 13 years and older are charged at the standard adult rate.
2A.2. Children aged 0-2 years stay free of charge when sharing a bed with their parents or guardians. A baby cot is available on request for children up to 2 years at a charge of R350.00 per night.
2A.3. Children aged 3-12 years are charged at R550.00 per child, per night.
2A.4. A rollaway bed is available at an additional charge of R750.00 per night, in addition to the child rate set out in clause 2A.3.
2A.5. Rollaway beds are suitable for children up to 12 years of age and may only be placed in Deluxe Rooms, Ultra Rooms, and Apartments.
3.1. Reservations are confirmed upon receipt of payment. Provisional bookings will be held for 48 hours, after which they may be released should payment not be received within this time.
3.2. Guests are responsible for any losses, damages, or breakages to the hotel or apartment, its inventory, or furnishings. The cost of any such damage will be assessed by the Hotel and debited from the Guest's credit card or damage deposit.
3.3. Any extension of stay is strictly subject to availability at the time of the request.
4.1. Standard check-in time is 14:00. Early check-in is subject to availability and may be subject to an additional charge.
4.2. Standard check-out time is 11:00am on the date of departure.
4.3. Late check-out cannot be guaranteed and is subject to availability. Requests must be made at the front desk no later than 08:00 on the day of departure. An additional late check-out fee will apply.
4.4. Guests who fail to vacate their room by the agreed check-out time without prior authorisation may be charged a full additional night's rate.
5.1. Cancellations or amendments made 8 or more days prior to the arrival date will incur no cancellation fee and will receive a full refund of any deposit paid.
5.2. Cancellations or amendments made fewer than 8 days prior to the arrival date will be charged 100% of the total accommodation cost as a cancellation fee.
5.3. No-shows will be treated as a late cancellation and charged in full in accordance with clause 5.2.
Peak Period Bookings5.4. Peak periods are defined as: 16 December to 31 March (inclusive) and Easter (from Good Friday to Easter Monday, inclusive, each year).
5.5. All bookings made for peak periods are strictly non-refundable. No cancellations, amendments, or date changes will be permitted once a peak period booking is confirmed.
How to Cancel or Amend5.6. All cancellations and amendment requests must be submitted in writing to reservations@homesuitehotels.com. Cancellations are effective only upon written confirmation from the Hotel.
Third-Party Platform Bookings5.7. Where a reservation is made through a third-party booking platform (including Booking.com, Expedia, or any online travel agency), the cancellation and refund terms of that platform govern the booking and take precedence over the Hotel's standard cancellation policy. Guests must refer to that platform's terms and contact the platform directly to cancel or amend their reservation.
5A.1. A group booking is defined as a reservation of five (5) or more rooms.
5A.2. Full payment is required to confirm and secure a group booking.
5A.3. Cancellations must be submitted in writing to reservations@homesuitehotels.com no later than 30 days prior to the arrival date.
5A.4. Cancellations received fewer than 30 days before the arrival date will incur a cancellation fee of 100% of the total booking cost. No refunds will be issued.
5A.5. All cancellations are effective only upon written confirmation from the Hotel.
6.1. Guests are expected to conduct themselves in a manner that does not disturb other guests, residents, or staff. Excessive noise, disruptive behaviour, or conduct that is offensive, illegal, or damaging to the Hotel's property or reputation is strictly prohibited.
6.2. If management receives a complaint, security or management staff will first issue a formal warning. Should the behaviour continue, the Hotel reserves the right to require the immediate check-out of the responsible party without a refund.
6.3. Smoking (including electronic cigarettes and vaping devices) is strictly prohibited inside all apartments and common indoor areas. A fine of R1,000.00 per occurrence will be levied and charged to the Guest's account.
6.4. Guests shall not use the premises for any unlawful purpose.
6.5. The Hotel reserves the right to refuse admission or to require a Guest to vacate the premises if their presence or behaviour poses a risk to the safety, wellbeing, or comfort of others.
7.1. The Hotel, its owners, agents, and employees will not be liable for any loss of or damage to a Guest's personal property or for any personal injury sustained on the premises, to the extent that such loss, damage, or injury arises from the ordinary risks of occupancy and is not caused by the negligence or wrongful act of the Hotel.
7.3. The Hotel strongly recommends that all Guests obtain adequate travel and personal property insurance prior to arrival.
7.4. Guests enter and use all areas of the Hotel's premises at their own risk, subject to the provisions of clause 7.1.
8A.1. A private event booking is only confirmed upon receipt of a signed Event Agreement and the required deposit.
8A.2. The Hotel reserves the right to decline any event booking at its discretion.
8A.3. The Event Organiser is responsible for ensuring that all event guests comply with these Terms and the Hotel's house rules.
8A.4. A confirmed minimum guest number will be stipulated in the Event Agreement. The final guaranteed guest count must be provided no later than five (5) business days before the event.
8A.5. If the final guest count falls below the Minimum Number, the Organiser will nonetheless be charged for the Minimum Number.
8A.6. Additional guests above the confirmed final count are subject to availability and will be charged at the per-head rate in the Event Agreement.
8A.7. Reservations are confirmed upon receipt of payment. Provisional bookings will be held for 48 hours.
8A.8. Guests are responsible for any losses, damages, or breakages. The cost will be assessed by the Hotel and debited from the credit card or damage deposit.
8A.9. Cancellations must be submitted in writing to reservations@homesuitehotels.com.
8A.10. Cancellations or amendments made 8 or more days prior to the event date will incur no cancellation fee. The non-refundable deposit will be forfeited.
8A.11. Cancellations or amendments made fewer than 8 days prior will be charged 100% of the total quoted event cost.
8A.12. Postponements are at the Hotel's discretion. The deposit may be applied to a rescheduled date within six (6) months of the original event date.
8A.13. Setup and breakdown times will be agreed in writing. Access outside of agreed times may attract an additional fee.
8A.14. All external suppliers must be approved in advance and must carry their own public liability insurance.
8A.15. No fixtures or decor may be affixed to walls, ceilings, or floors in a manner that may cause damage. Confetti, glitter, and open-flame candles are prohibited unless specifically approved in writing.
8A.16. A noise curfew applies at 22:00 unless otherwise authorised in writing.
8A.17. The provision and service of alcohol is subject to applicable liquor licence requirements.
8A.18. The Organiser accepts full responsibility for the behaviour of all event guests and any damage caused during the event.
8B. HOTEL-HOSTED TICKETED EVENTS8B.1. Tickets must be purchased in advance. A booking is only confirmed upon receipt of full payment.
8B.2. Tickets are personal and non-transferable unless the Hotel expressly agrees otherwise in writing.
8B.3. The Hotel reserves the right to refuse entry to any person who arrives more than 30 minutes after the advertised start time.
8B.4. All tickets are non-refundable.
8B.5. Tickets are transferable up until the start of the event. Transfer requests must be submitted in writing to events@homesuitehotels.com.
8B.6. All cancellation requests must be submitted in writing to events@homesuitehotels.com.
8B.7. The Hotel reserves the right to cancel or postpone a hosted event at any time.
8B.8. If the Hotel cancels an event, all ticket holders will receive a full refund within five (5) business days.
8B.9. If the Hotel postpones an event, ticket holders will be given the option to transfer their ticket or receive a full refund. Ticket holders must advise the Hotel of their preference within five (5) business days of receiving notice.
8B.10. Guests must behave respectfully toward staff, other attendees, and the venue. The Hotel reserves the right to remove any attendee who is disruptive or intoxicated, without a refund.
8B.11. Where events involve consumables, the Hotel cannot guarantee that all materials will be suitable for guests with specific allergies or sensitivities. Guests with known allergies should notify the Hotel at least 48 hours in advance.
8B.12. Photography and video recording for personal use is permitted. By attending, guests consent to being photographed or filmed by the Hotel for promotional purposes.
9.1. Your personal information is collected and processed in accordance with our Privacy Policy, available at homesuitehotels.com/privacy-policy.
9.2. By making a booking or registering for an event, you consent to receiving transactional communications directly related to that booking or event.
9.3. Marketing communications require a separate, active opt-in. Accepting these Terms does not constitute consent to receive marketing communications.
10.1. These Terms are governed by the laws of the Republic of South Africa.
10.2. Any dispute that cannot be resolved informally will be referred to the South African courts. For Cape Town properties, the Western Cape High Court shall have jurisdiction; for Johannesburg properties, the Gauteng Local Division shall have jurisdiction.
10.3. Before initiating legal proceedings, both parties agree to attempt to resolve any dispute in good faith by engaging with the Hotel's management team at reservations@homesuitehotels.com.
10.4. Guests who are consumers within the meaning of the CPA may also refer disputes to the National Consumer Commission or any relevant ombud.
